Who We Are
Our website address is: https://smmpanelstore.co
What are the eligibility Cretia to claim refund or exchange
Since we are offering non-tangible irrevocable, digital products so Downloadable products not Refundable. If you have any issue with the product then open a support ticket on Whatsapp. Our support will try to solve your issues and if we failed to solve your issue in 48 hours then we will refund.
2. Conditions for a refund for new purchase .
For transactions that fail/cancel, the funds will be returned to the buyers account.
The customer has 12 hours to do the testing of each script. If they find an issue they can contact the support team.
There is no discount in the refund process so the funds are 100% intact on the buyers account.
You have attempted to resolve your issue(s) with our support team (Whatsapp Support & Email).
No refunds will be granted after the first 12 hours of the original purchase whatsoever.
Issues related to Demo will not provide grounds for a refund because Demo depends on the hosting service.
Note that there is a difference between a broken item and simply receiving an error message or having trouble configuring the product to your desired result.
Error messages are often related to improper setup, your hosting configuration, your script configuration, plugin conflicts, or missing files which causes the item to not work.
4. Before you request a refund from SmmPanelstore.co, you must do the following:
Read the extensive documentation related to the item you purchased.
Confirm that your server meets the specifications laid out requirements for the product.
Open a support ticket with our support team if you are facing issue even after going through the above two points.
If youre not sure whether a product is right for you, please contact us with your questions before making a purchase. after any wrong purchase payment will not be refunded because we provide downloadable files that will be available instantly after purchase.
Due to the nature of downloadable products, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
We offer a 30-day replacement policy for our products in case of the following conditions:
Product not working: If the product you received is not working, you can request a replacement within 30 days from the date of delivery. To be eligible for a replacement, you must provide us with a valid proof of purchase and describe the issue in detail. Our team will review your request and, if approved, provide you with a replacement product at no additional cost.
Product not as mentioned: If the product you received is significantly different from the description provided on our website, you can request a replacement within 30 days from the date of delivery. To be eligible for a replacement, you must provide us with a valid proof of purchase and describe the differences in detail. Our team will review your request and, if approved, provide you with a replacement product that matches the description on our website.
Please note that our replacement policy does not cover damage caused by improper use or handling of the product. Also, the replacement is subject to product availability. In case the product you requested is out of stock, we will offer you a refund or a replacement of similar value.
We strive to ensure our customers are completely satisfied with their purchases. If you have any questions or concerns about our replacement policy, please feel free to contact our customer support team.